Community Engagement Policy and Procedure Review

Council's overall approach to community engagement is not changing. The current Policy and Procedure already reflect the key principles of the Community Engagement Charter, including meaningful opportunities for community participation, the use of plain language, engagement methods that are appropriate to the decision being made, and providing information about how community feedback has been considered.

The proposed updates are designed to align the documents with new legislative requirements while building on Council's existing approach to community engagement.

The proposed updates include:

• Introducing new principles to strengthen Council's approach to community engagement:
  • Know our legislative requirements – reinforcing Council's commitment to meeting legislative engagement requirements
  • Undertake non-legislative community engagement where appropriate - confirming Council's commitment to considering community engagement on projects and decisions where community input will help inform decision-making.
• Updating terminology to align with the Charter replacing ‘public consultation’ with ‘community engagement'.
• Improving clarity and consistency throughout the documents, including the use of plain language.
• Clearer staff roles and responsibilities for planning, approving and supporting community engagement activities.
• Updated legislative references to reflect the Charter.

We encourage you to review the proposed documents and share your feedback on this page. 

We'd love to hear your feedback on the proposed updates.

Please review the documents in the Document Library and share your feedback by 19 July 2026.

You can do this by:

• Completing the online survey 

• Emailing your feedback to connected@playford.sa.gov.au.

• Visiting the Playford Civic Centre (10 Playford Boulevard, Elizabeth) or Stretton Centre  (307 Peachey Road, Munno Para) to view the documents and complete a hard copy survey.

• Mailing your feedback to: Reply Paid, Community Engagement, Playford Operations Centre, 12 Bishopstone Road, Davoren Park SA 5113.

If you would prefer to chat with the Community Engagement Officer, Roxanne, please contact us on 8256 0333 or connected@playford.sa.gov.au